Scholastic Canada is the country's leading publisher and distributor of children's books in both official languages. For over 60 years, Scholastic Canada has introduced young people to the joy of reading.
Opportunities are available in the Customer Service Department for the position of Bilingual (French and English) Customer Service Representative reporting directly to the Customer Service Team Lead. The Customer Service Representative is a key member of the team and will be responsible for internal and external customer support and communication, which includes order entry, processing, follow-up and reporting for customers across Canada, including Quebec.
- This position will handle all customer inquiries to ensure appropriate action is taken to maintain a high degree of customer satisfaction
- Answer and resolve a variety of inquiries ranging from those of a general nature like product availability to more complex problems like missing shipments
- Accurately enter telephone, fax and email orders
- Build relationships with internal and external partners to ensure great customer service
- Other duties as assigned
- Completely fluent in both French and English
- Excellent communication skills and fast and accurate data entry
- Exceptional ability to multi-task, problem solve, prioritize work and follow up
- Successful completion of secondary school education, with a minimum of 2 years Customer Service and 1 year recent Inbound Call Centre experience
- Strong computer skills required in particular, Microsoft office products and Google Drive. Working knowledge of Avaya (contact centre software) and Demandware are assets
- Friendly, professional and dedicated to customer service excellence
HOURS OF WORK: Schedules are driven by peak business needs and are subject to change. The schedule is typically 8 hours working Monday to Friday shifts between 8:00 a.m. to 8:00 p.m.
CONTRACT: Seasonal contract until December, 2020 with the possibility of an extension
COVID-19 CONSIDERATIONS: We will be conducting interviews via Google Meet. On-boarding will be done with safe and socially distant training in office. Pandemic protocol will be reviewed in advance.
Thank you for considering Scholastic Canada
Interested applicants are to forward a copy of their resume by July 24, 2020 to:
Human Resources Division
175 Hillmount Road, Markham, ON L6C 1Z7